Established in 1989, ETEX Corporation is headquartered in Cambridge, Massachusetts. With its roots in biomaterials research, ETEX's core expertise is developing and manufacturing calcium phosphate based materials for osteobiologic applications.

a-BSM® Bone Substitute Material is the first product to be commercialized from ETEX's technology platform. α-BSM is distributed in the United States, Canada and Australia for the treatment of bone voids resulting from fractures and other medical conditions.

ETEX has assembled a talented group of scientists and chemical engineers who possess an in-depth understanding of calcium phosphate chemistry and synthesis, including adaptations which correlate to variable material properties. Our team consults regularly with leading biomaterials scientists, cell biologists and clinical researchers within the global community to develop innovative products that meet the clinicians' needs.

CURRENT OPENINGS:

• Customer Service Representative
• Buyer/Planner

ETEX is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding nondiscrimination. ETEX provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or status as a veteran.

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Customer Service Representative
We are currently looking to add to staff a Customer Service Rep to establish working relationships with customers through processing orders received by mail, telephone, fax, e-mail or personally from customer or company.
Some Responsibilities will include:

• Quoting customers on price and delivery.
• Processing customer orders/changes according to established department policies and procedures.
• Providing timely and accurate information for incoming customer order status and product knowledge requests.
• Expediting and tracking orders.
• Examining, correcting and issuing customer contracts.
• Answering or re-directing all customer questions.
• Working with accounting and billing to resolve billing issues.
• Processing customer returns according to established department policies and procedures.
• Providing timely feedback to the company regarding service failures or customer concerns.
• Partnering with sales & marketing to meet and exceed customer's service expectations.
• Maintaining detailed customer contacts and files.
• Typing proposals, letters and miscellaneous correspondence.
• Serving as liaison with manufacturing, purchasing, engineering, and shipping personnel.
• Working with sales and marketing to design and write customer service policies and procedures.

• Bachelor’s Degree.
• 3-5 years prior customer service experience.
• Experience in healthcare, medical or hospital setting a plus.
• Works on problems of moderate scope, receiving general instructions on routine work, and detailed instructions on new assignments.
• Exercises judgment within defined procedures and practices to guide actions.
• Excellent written, verbal and telephone communication skills.
• Demonstrated proficiency using computers with both standard office and purchasing/customer service software applications.
• Strong customer orientation.

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Buyer/Planner
As the Planner you will:

• Develop and maintain Production schedules.
• Ensure materials are available to meet production schedules.
• Create shop orders, receive jobs and close orders.
• Review, improve and enforce policies and procedures for all activities related to the storage and disbursement of supplies, equipment, raw materials, components or finished goods.
• Secure and keep accurate inventory of supplies, raw materials, components, work-in-process and finished goods.
• Verify product is packaged according to specifications and shipped in a timely manner.
• Create and maintain Product Distribution records for ETEX customers, in accordance with ETEX policies and procedures.
• Ensure maintenance of proper inventory levels.
• Coordinate weekly cycle counts, end of the year inventory counts and adjustments in the system.

• Select, source and act as contact with suppliers.
• Monitor and report on product quality, cost and delivery performance of all inventory suppliers (Supplier Quality Report).
• Ensure inventory materials are received from approved vendors and delivered to incoming inspection under GMP; maintain Approved Supplier List.
• Manage non-inventory purchases and receipts for all departments.
• Resolve returns and credits.
• Coordinate with Accounting Department to verify invoices to be paid against received goods packing slips and resolve invoice questions/issues.
• Update and maintain vendor files, purchasing records and database.
• Places purchase orders for inventory items, determining quantity and order dates, ensuring schedule requirements are met.

• Generate MRPII system reports as required by ETEX management.
• Serve as liaison w/ MRPII software vendor to resolve system issues.
• Generate Monthly Reports such as: Inventory Value, Production, Sales Inventory (PSI), Total Order Cost, Internal Mat’l Movement, WIP and Labor Averages reports.

• 2-4 years of experience with materials planning and/or buying.
• Bachelor’s Degree required.
• Computer literacy required.
• Good interpersonal skills and strong organizational and leadership abilities required.
• Must be willing to pursue APICS CPIM or ISM CPM certification and training in MRPII systems.
• Experience in medical device or biotech environment highly desirable.

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